Our company provides Excellent Service

From the initial consultation to the final installation, you can be confident that with Comfort 1 Group you are receiving the best possible service.

General Questions

Here at Comfort 1 Group we recommend that you change your filter once every three months. Your indoor air quality is dependent on the changing of your filter. Remember… The performance of your HVAC system and its efficiency as well is highly dependent on your attention!

BTU means British Thermal Unit, the definition is as follows: The amount of heat required to raise the temperature of one pound of water by one degree Fahrenheit. How does this relate to you? Were it dictates the amount of BUT’s you will need to amply heat your home. Our sizing chart will help you with that or you can look at your maintenance tag inside your unit and it will read to you what you currently are utilizing in BTU’s.

We here at Comfort 1 highly recommend you service your system with a clean & check once a year. Remember… It’s motor bearing equipment. The same way you service your vehicle is the same way you should service your furnace and condenser. Let’s avoid breakdown and costly repairs. Only makes sense right?

Well… That depends on your system. For the most part residential systems are usually under $100. But many reputable companies have great winter and summer specials. For right about $60 to $75. Check your local contractor for details. Talk to them about a maintenance contract as well as it will save you a ton.

Hmmm… Good question. Well that depends on the repair and the company. Goes down like this, you have your standard charge to visit your home. That will vary and then you have the company hourly rate. After the Tech analyzes the situation he should be able to give you a pretty good idea of what the damage to your wallet is going to be. This is a good reason why regular clean & checks are important.

SEER means Seasonal Energy Efficiency Ratio. Here is the definition. The ratio of cooling output over a typical cooling season. Divided by the energy it utilizes in watt hours. What you want to remember is SEER ratio is the maximum efficiency rating for your unit. You can equate it to a car, the miles you get per gallon for a vehicle. Another factor to remember is this, higher SEER your condenser is, the lower the cooling bill!

Energy Star® is a US. government backed symbol for energy efficient products. Identifying and purchasing these products will help you use less energy and save money.

The higher the SEER rating the bigger the rebate. Keep in mind also, they are distributed on a first come first serve basis.

Well if we are talking about R22 vs. R410A there are a couple of factors here. R22 is slowly being eliminated due to its chlorine content. R410A is ozone friendly and is more widely used by industry and manufacturing standards.

Nate Certified Means, North American Technician Excellence.

AHRI stands for Air Conditioning Heating and Refrigeration Institute. It is referenced as a trade association for multiple manufacturers of air condition heating and refrigeration equipment.

As previously discussed in the SEER question, whether it’s your heat pump or A/C (condenser), the higher the SEER rating the less it will cost you annually to operate your unit.

There are a number of factors that play into the size of your equipment. First and foremost the square footage of your home, also, how well is our home insulated, what is the condition of your windows, what is your ceiling height etc. A in home consult will give you the answers to these questions and give you peace of mind.

When can you save the most money! Generally in February through March is when you can get the best incentives to buy.

Here at Comfort 1 Group, if it is within your means to do so, yes! Is it mandatory?, absolutely not. But always make sure your unit is clean of debris and such.

More than likely due to a condensation leak. Your pump is not operating correctly, (If you have one). It could be an issue with your coil. Either way it’s time to call your local professional.

Check your circuit breaker also it might be time to change your filter. Check the settings on your thermostat, Check your disconnect switch, next to your furnace. Check your gas valve to make sure you have flow of gas. If problems persists… call your local professional.

The right system is conducive to your home. If you're ready to change your system out, call for an in-home consult, we will be happy to give you all the options and answers to what[‘s the best system for your home.

In it’s most layman's terms and it’s definition under the guise of Residential Install and/or replacement of a piece of motor bearing equipment (i.e Furnace or A/C) or replacement of boiler; (attics and crawl spaces are not normal installations) normal installation essentially states that the system that currently operates in your home needs no additional work or redesigning of the current application. In other words, everything is fine other than an under-performing or non working piece of equipment that would need to be replaced. Of course in any replacement or “swap” there is always whats called a retro fit. Meaning there may be some metalwork or “transition” that may be needed for a proper installation. Which is common and included in the overall price or statement of services. Also, while we are talking about retro fit, if you are switching to a 90+ system from an 80% system the venting of your furnace will change to a 2 inch PVC piping system that is emitted from the side of your home. So you will no longer vent your system using your chimney. If your hot water tank is currently using your chimney it will continue to do so.

Facts on registering your equipment

First and foremost keeping your warranty in tact. If there is any type of recall, any updated information that pertains to your equipment can be issued to you as well.

You can go to manufactures websites to register or simply fill our the card that comes with your unit. Your contractor will issue it to you prior to or after the installation of your new equipment. (You must register your equipment within 60 days of your install in order to maintain your warranty.) Remember the registration of you equipment confirms and facilitates any rebates or tax credits that are due to you or that you qualify for.

If you saved and put away your card and maintenance packets that came with your equipment… The model and serial numbers will be prominently displayed on the manual. They are also on the units themselves. In addition, your contractor should have a record of them as well.

Warranty Questions

You may call Comfort 1 Group directly.

Under no circumstance will your warranty be honored if not installed by Comfort 1 Group or it’s network of affiliates. If it is determined that said equipment was willfully or purposely damaged, not keeping proper maintenance as contractually obligated meaning clean & checks annually. Parts and labor warranty has expired acts of God including flooding and tornado damage.

Absolutely, up to five years with Comfort 1 Group, and it costs a lot less than you think. Call and ask us for details and for extended warranties and maintenance agreement options.

Network Questions

Yes! Absolutely. It is one of our requirements to join our network.

Of course, it is another one of Comfort 1 Group strongest requirements to join our network.

You may contact Comfort 1 Group directly to handle all your service needs day or night.

Don’t worry, we will secure it until we make delivery.

You sure can! Please keep in mind weekends are for the most part heavily booked. Although we will do our best to accommodate you.

Absolutely. We are here to make this as easy as possible for you. Due to the increasing popularity of our shop ship install method, we are generally pretty inundated with new install. But we are always striving to accommodate our ever growing family of new customers.
(It is probably a prudent idea to schedule your install a week in advance due to our heavy volume of new installations).

HVAC 101

Well there are a few differences when it comes to 80% and 90% systems. First and foremost efficiency. With the use of a 80% you are losing 20% of heat energy through your exhaust... while a 90% unit will lose anywhere from 5% to 10% depending on which unit you purchase. Loss of energy equates to loss of energy dollars. It also dictates what your annual energy bills are going to be.
The features between these systems vary as well, primarly the blower motors. A 80% furnance will operate at a single speed giving you its full capacity while it operates. While that is fine on the coldest days, it's wasteful during warmer temperatures. Although 2 stage 80% technology is available and will operate more efficiently. When it comes to 90%+ systems the technology is far more efficient. Many of these units come with ECM blower motors or electronically commicated blower motors which run continously at various speeds, thus slowly and evenly heat your home... giving you excellent ambient temperature inside your home not to mention your fuel utilization will give you excellent savings. Keep in mind also, these high efficient systems along with higher SEER ratings will generally come with excellent rebates and tax benefits as well. But we must also mention the cost of these units can be significantly higher but the long term benefits and savings make them an extrememly prudent choice!

A furnace with single stage operation has a fixed gas valve and a single speed blower motor. A two stage model has a two stage gas valve, a multiple speed motor. This allows the furnace to run at at lower speed in milder weather and at full capacity in colder weather. Two stage technology also saves energy which will allow you to save money on heating costs.

Variable speed technology enables your heating or cooling system to adjust its output based on the needs or ambient temperature in your homes. A huge advantage when it comes to energy costs! It’s a variable fact that using variable speed technology running continuously at half speed will use up to 75% less power than a single stage motor used to move the same air. Additionally, benefits include less temperature swings, excellent ambient comfort, dehuidification benefits.

A modulating furnance is a furnance that slowly ramps up and down in accordance to room temperatures withthis type of unit the flame itself increases or decreased in very minor increments so that the room temperature neer varies more than a few degees based on thermostat settings. Bare in mind they do run more frequently but are considered to be more efficient than single or two stage furnances.

AFUE means Annual Fuel Utilization Efficiency, It's the measure by which we speak of when it come to space heating, furnances, and boilers.

Anything over 79% 90+ is considered a better rating. 95+ is a superior rating.

HSPF is Heating Seasonal Performance Factor, in laymans terms, The more efficent your heat pump is which will result in less energy use, and larger savings in an over the life of your system.

Manufactured develop their HVAC systems, indoor and outdoor to work in unisonn. These are called matched systems, coils, wiring, and blower motors need to be compatible for optumum performance and great ambient temperature.

I.A.Q. - Indoor Air Quality

Optimum health! Indoor pollution sources, take your pick. The release of gases and particles into the air make up the majority of indoor air quality problems. Inadequate ventilation can exacerbate the issue by not bringing in enough ourdoor fresh air to dilute emmisions from indoor sources or, by not removing pollutants out of the home area.

Bacteria, viruses, animal dander, house dust mites, pollen, mold, second hand smoke and so on. Even urine from mice and rats can become a potent air borne allergen. All these contaminents can trigger your asthma and effect your allergies to a significant degree.

Consider these solutions, change your filter. Clean your ducts, keep your floors, rugs and carpets clean. Controling your humidity is extremely important. House plants freshen your indoor air. Take off your shoes! Test for mold, test for radon. All these tips will help with your IAQ.

Air cleaning and filtration is a very important element of your HVAC system. We here at Comfort 1 Group highly recommend looking at various product and solutions for the best overall quality of healthy air for you home. These products include whole house humidifier, UV lights, HEPA fillters, electronic air cleaners, air scrubbers and the like.

however positive EXCELLENT SERVICE

From the initial consultation to the final installation, you can be confident that
with Comfort 1 Group you are receiving the best possible service.